Shipping to US:
To determine the date we'll ship your order, please allow three to five business days for order processing. We will notify you via email if an item is out of stock. Items cannot be placed on backorder.

Shipping times range from 2 – 10 additional business days from when the order was processed, depending on your location and shipping options (when applicable). Orders shipping to addresses within the contiguous United States will ship through UPS SurePost®; Alaska and Hawaii ship through USPS Priority.

Orders with Expedited shipping process & ship the following business day. The first day the package ships, weekends (Saturday & Sunday) & Holidays are not considered transit days.

You will receive an email confirmation when your order has been received and another email when your order has been shipped. Please note, UPS deliveries are made only on business days and exclude weekends and holidays, and USPS does deliver on Saturdays.
Shipping Rates
Orders $49.99 and less
UPS SurePost® & USPS Priority: $5.00
3-day: $15.00*
2-day: $20.00*
Orders $50.00 and more
UPS SurePost® & USPS Priority: FREE
3-day: $10.00
2-day: $15.00
Expedited shipping is not available for Alaska and Hawaii.
*Once order is in transit with UPS, See Kai Run cannot guarantee shipment times.
Returns

If you are not happy with your seekairunbasics.com purchase for any reason, you can return or exchange unused items, in their original condition, within 45 days of the date of purchase. Orders returned beyond this time period will not be accepted. We reserve the right to refuse worn merchandise.  Footwear should be tested and tried on carpeted surfaces only.

Please note that certain items are nonreturnable, including discontinued and “Final Sale” items. See Kai Run Basics can only accept returns from products purchased through seekairunbasics.com.

Return items must be sent in their original packaging and include the completed Customer Return Form located on the back of your packing slip included with your order. Please note that you are responsible for any shipping costs to return the original item(s) to See Kai Run Basics.

To ensure your package arrives safely, please send your return by one of these traceable methods: UPS, Fed Ex, DHL or Insured Parcel Post.

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Final Sale:

Please note that certain items are nonreturnable, including some discontinued and "Final Sale" items.

How to ship your return or exchange:

We have two options to ship your shoes back to seekairunbasics.com*

1. Print pre-paid UPS return shipping label (only available in lower 48 contiguous U.S.)

  • A return shipping fee of $5.00 will be deducted from your refund for use of the pre-paid UPS return label.
  • Please note that pre-paid UPS return labels should be generated from a computer.  Generating the label from a mobile device will not work.
  • Click here to start your return and create your pre-paid UPS return label.
    • If the item you purchased doesn't fit, please select "ordered wrong item" as your return reason.
  • Repack your items and include the completed customer return form located on the back of your order invoice.
  • Tape return UPS label to shipping box. Make sure to cover or remove any old shipping labels and seal the box completely.
  • Drop off return shipment at any local UPS Store. Return label must be scanned into UPS system within 5 business days from the date the label was created.
  • Find your nearest UPS dropoff location here.

2. Use your preferred shipping carrier

  • You will not be charged the $5.00 return fee if you purchase and ship your return label through a shipping carrier of your choice.
  • To ensure your package arrives safely, please send your return by one of these traceable methods: UPS, Fed Ex, DHL or Insured Parcel Post.
  • Repack your items and include the completed customer return form located on the back of your order invoice.
  • Ship return package to us at:

    See Kai Run
    Attn: Customer Returns
    16761 146th St. SE, Dock #9
    Monroe, WA 98272

Upon receipt of your return, we will process your refund or credit within 30 days. Please note the original shipping charge is not refundable. We will notify you via email when your return has been processed.

*Availability of pre-paid return shipping label only available in lower 48 contiguous U.S.

Exchanges
We do not offer direct exchanges at this time.

To receive your items as quickly as possible, place a new order on seekairunbasics.com for the product that you want. Next, return the original (unused and in new condition) item to us. Please include the new order number on your return form so that we can refund the shipping cost (for US orders only) of the new order you placed, if applicable. Shipping cost refund will be up to the same amount charged on the original order. Please note that you are responsible for any shipping costs to return the original item(s) to See Kai Run Basics.
Gift Exchanges
If you received a gift that you would like to exchange, the item must currently be listed on our website and in new, unworn condition to be considered for an exchange. Please contact our Customer Care Team for assistance.
Other
If any item arrives damaged, there has been an error in your order, or you feel you have received a product with a workmanship or material flaw, please contact our Customer Care Team for assistance. If you purchased the item somewhere other than seekairunbasics.com, please work with the retailer where the item was purchased.